Job Openings

If you would like to apply for any of the positons below please email your resume to humanresources@patenthealth.com

Job Title: Senior Corporate Counsel (Position will be commensurate with experience)

Reports to: Senior Vice President and General Counsel.

Location: Corporate Headquarters, Canton, Ohio.

Job Summary: Arthur Middleton Capital Holdings seeks an attorney with 5+ years experience working for a State or Federal government agency in the area of consumer protection, focused on regulatory compliance enforcement and litigation, and/or experience in corporate environment and/or advertising corporate clients in areas involving State and Federal consumer protection regulations, as well as, litigation. Prefer counsel who has a proven tack record for negotiating favorable outcomes for their client or prevailing on the merits.

Duties Include:

Conduct initial legal review of all promotional material, advertisements, scripts, packaging, displays, etc. for compliance with FTC Regulations and other Federal and State laws and guidelines, including Consumer Protection Statutes.
Obtain knowledge of current E-Commerce/Internet Laws. Educate marketing and IT regarding E-Commerce/Internet Laws and ensure compliance is maintained by the companies.
Obtain knowledge of current Telemarketing Laws. Educate marketing and Outbound Sales Center regarding E-Commerce/Internet Laws and develop policies to ensure compliance is maintained by the companies.
Support the efforts of General Counsel and Outside Counsel in Litigation and Pre-litigation negotiations and addressing Regulatory Agency and Media Inquiries.
Manage and professionally conduct civil litigation, and/or respond to regulatory agency, BBB and/or media inquiries where assigned.
Support General Counsel in negotiating terms and development of contracts and licenses for the company, as assigned, including writing and review.
Conduct legal research and develop summary memoranda for General Counsel, as assigned, in support of the resolution of legal issues which face the companies.

Job Title: Junior Forecast Analyst

General Function: Accurately utilizes actual and forecasted response curves, product demand, returns and sales for all products using all available relevant data. Advises management on inventory needs, purchases and excess stock positions. Maintains and distributes key reporting tools, such as creative development schedule and promotion calendars. Works on projects as assigned by Division Head. Ensures that forecasts, in-season forecasts and inventory positions are optimal for maximum revenue realization. Works with Division Head and IT to further develop Natural system forecasting tools. Advises and investigates FTC notice status based on the latest forecast and product data. Supports analysis and functions for Division, such as credit card decline rates, fulfillment cost savings initiatives and other duties as assigned.

Qualifications:

Bachelor's degree in business, MBA, or equivalent experience.
Very strong PC skills.
Database knowledge and experience required.
Solid background of business and marketing experience with WRME products, offers and business model.
2-5 years of Direct Response or relevant marketing experience.

Job Title: Call Center Afternoon Manager

General Function: This position is responsible for ensuring the successful running of the afternoon/evening operation of the Call Center resources in support of its marketing and sales goals and overall vision / mission / values. With a focus on quality and performance, this Manager is responsible for 6-7 Supervisiors and 100-150 telesales agents.

Qualifications:

Be able to translate business objectives into clear deliverables and lay out work in a well-planned and organized manner.
Set stretching objectives and distribute the workload appropriately; maintain a two-way dialogue with others on work and results.
Communicate clearly, concisely, accurately.
Quickly assess complex problems and select the best solution.
Drive results through the effective leadership and staff.
Understand the company's vision and mission and link it to the plans to accomplish telesales strategy.
Work effectively across the organization to further the goals of the business.
At least 5 years of telesales management with a proven track record for results.
Experience with Avaya, Workforce Management, and Call Recording solutions is a plus.
Bachelor's degree preferred.

Job Title: Call Center Training Manager

General Function: The Manager of Training is the cornerstone for developing and implementing the talent, procedures, products, and communication of the Training Group. With a focus on quality, the manager is responsible for the Instructional Design, Instructional Development, Instructional Technology, and the Implementation and Change Management of the training efforts.

Qualifications:

Be proactive, results oriented, and highly customer focused. Must demonstrate initiative and responsiveness to meet customer needs.
Demonstrate excellent personal organization and time management skills. The ability to multi-task is essential.
Demonstrate strong attention to detail and a commitment to follow through.
Possess strong project and process management skills.
Demonstrate strong communication and relationship building skills. Must have demonstrated expertise with conflict management/negotiation.
Have experience consulting with executive and senior management.
Demonstrate knowledge of instructional design methodology and application of adult learning principles.
Demonstrate competency in change and transition management, performance, consulting, systems thinking, gap analysis, force field analysis, etc.
Excellent problem solving and analytical skills.
Effective with indirect or matrix working relationships.
Capable of learning new technologies in a quick timeframe.
Have experience with outside vendor management/relations.
5+ Years experience in Instructional Technology, Instructional Design/Development, Training, Organization Development, Human Resource Design or related field, including - demonstrated experience in the design and implementation of technologies of instruction.
Bachelor's Degree is required.
Call Center experience is a plus. Candidates with exceptional and relevant professional experience from other backgrounds are encouraged to apply.
Expertise in learning production tools (HTML, Flash, Photoshop, and Audio/Visual Production) is required.

Job Title: Call Center Instructional Designer

General Function: Perform research, analysis and evaluation for new and existing training curriculum from company-wide sources. Recommend learning and information programs. Integrate advanced learning theories, strategies, practices, and technologies into the training curriculum. Establish performance objectives, evaluation plans, and metrics to ensure that the instructional program achieves expected goals.

Qualifications:

Be proficient with using MS Office products (i.e. MS Word, MS Project, MS Access, Power Point, Excel, etc).
Know Instructional Design skills for both technical and soft skill learning.
Be familiar with Storyboarding for System Simulation, Soft Skills, and Concepts/Policies.
Have a familiarity with Web Design- discussion threads, chat rooms, static and dynamic pages.
Demonstrate excellent oral and written communication skills.
Be able to interact effectively with all levels of organization personnel, clients and vendors.
Possess excellent presentation skills.
1 Year of experience in Instructional Technology, Instructional Design/Development, Training, Organization Development, Human Resource Design or related field, including - demonstrated experience in the design and implementation of technologies of instruction.
Bachelor's degree is preferred.
Call Center experience is a plus. Candidates with exceptional and relevant professional experience from other backgrounds are encouraged to apply.
Expertise in designing for learning production tools (HTML, Flash, Photoshop, Audio/Visual Production) is preferred.

Job Title: Call Center Weekend Manager

General Function: This position is responsible for ensuring the successful running of the weekend operation of the Call Center in support of its marketing and sales goals and overall vision/mission/values. With a focus on quality and performance, the Weekend Manager is responsible for 6-7 Supervisors and 50-100 telesales agents.

Qualifications:

Be able to translate business objectives into clear deliverables and lay out work in a well-planned and organized manner.
Set stretching objectives and distribute the workload appropriately; maintains a two-way dialogue with others on work and results.
Communicate clearly, concisely, and accurately.
Quickly assess complex problems and select the best solution.
Drive results through the effective leadership of staff.
Understand the company's vision and mission and link it to the plans to accomplish telesales strategy.
Work effectively across the organization to further the goals of the business.
At least 5 years of telesales management with a proven track record for results.
Experience with Avaya, Workforce Management, and Call Recording solutions is a plus.
Bachelor's degree preferred.

Job Title: Vice President of Creative Services

Description: The VPCS will be a strategic partner in planning for and managing an aggressive department intended to drive the Company's revenue base and profitability. The VPCS is expected to plan and execute the short term needs while leading the creative organization to deliver new products to sustain long term growth. The VPCS will be responsible for leading the development of the creative strategy, mentoring a creative team and overseeing training, work flow and infrastructure development. The VPCS will be a key member of the senior management team and must be closely aligned with corporate, sales and production strategies as well as the operating plans for each function.Creativity, teamwork, leadership and communication strengths are critical success factors for this position.

Qualifications:

Ability to delegate tasks to maximize impact.
Knowledge of working an in-house customer list for maximum revenue generation.
Have proven track-record of breakthrough, result-producing creative.
Proven experience leading a creative division or a division of a larger agency, with strong background in creative development, including copywriting and design.
Demonstrated knowledge of creative development processes and work flow management, creative technology solutions and traffic management.
Success in identifying, hiring, motivating and inspiring creative talent.
8-10 years business experience, preferably in direct marketing or marketing.

Job Title: Human Resource Director

Description: To source, locate, review, interview, hire, and retain qualified, competent candidates for base and top management positions within the company. Provide general oversight and direction to all areas of the Human Resources department, including, but not limited to, employee relations, employee disciplinary review, insurance benefit administration (medical, dental, disability, life, and supplemental), workers' compensation administration, pre-harassment/discrimination investigation as well as all other Human Resource functions and compliance with State and Federal Regulations.

Qualifications:

College Degree of equivalent business experience required.
Strong organizational skills required.
Strong verbal and written communications skills a must.
Five plus years in Human Resources position or related field.
Strong negotiating skills helpful.
Strong PC skills required.

Job Title: Director of Database & Customer Retention

General Description: Manages the Master Customer Lists to maximize customer retention, repeat purchase and lifetime value. Identifies and optimizes all opportunities for generating back-end direct response sales and profits for all the divisions of UniSyn in order to exceed annual sales, profit and growth goals.

Responsibilities: Develops testing recommendations to identify opportunities to drive profitable back-end sales, analyzes test results to improve sales and accurately identify opportunities. Takes personal responsibility to ensure the test and roll-out lists accurately represent the selection criteria and are accurately reflected in results reporting. Provides carefully considered, solid roll-out recommendations and accurate demand forecasts based on approved roll-outs. Manages all aspects of company databases including segmentation, continual analysis and predictive modeling to maximize customer lifetime value through accurate and timely analysis enabling maximization of recency, frequency, monetary value through strong back-end flows on all front-end sales generation activities. Provides thoughtful and considerate recommendations on opportunities to increase customer retention and rejuvenate databases through any and all sales vehicles.

Qualifications:

Bachelor's degree in business of MBA or equivalent experience.
Outstanding computer skills.
Extensive database knowledge and experience required including segmentation, analysis, hands-on management, test design and interpretation and a track record of maximizing lifetime value and growth in back-end sales and profits.
Prior proven track record of working with and communicating with management at all levels to meet specific marketing objective and corporate goals.
5-10 years plus of strong Direct Response or relevant marketing experience.

Job Title: Sales Center Representative

General Function: To address basic customer order placement received by phone with appropriate up-sell attempts per product per scripting in accordance with established company policies and procedures. Answer customer inquiries where possible and attempt to convert all inquiries to order. Perform additional support duties necessary for effective and successful operation of department.

Qualifications: Professional and courteous phone contact with customers. Career oriented with a positive attitude and good attendance. Self-motivated, organized, independent and a self-starter with excellent sales and communication skills. Must have the ability to multi-task and follow directions and scripts, and maintain a thorough knowledge and understanding of company products, offers, policies and procedures. Strong verbal communication skills.

Job Title: Customer Service Representative

General Function: To address basic customer inquiries received by mail, telephone and E-mail in accordance with established company policies and procedures and affect a resolution where necessary. Also, to perform additional support duties necessary for the effective and successful operation of the department including, but not limited to, all functions involved in order processing.

Qualifications: One to three years of Customer Service experience, preferably in a call center environment. Applies a professional and persuasive phone manner, conduct and presence. Basic computer skills using Microsoft Office suite and an ability to handle pressure and multiple projects effectively. Career oriented with a positive attitude and good attendance. Self-motivated, organized, focused, with good use of problem solving skills, independent and a self-starter. Quick thinking with strong communication skills, both verbal and written. Maintain a thorough knowledge and understanding of company products, services and sales strategies.